Privacy policy

Last Updated: August 10, 2026

1. Introduction

Discly operates this website and online store, including all related content, features, products, and services (the “Services”).

This Privacy Policy explains how Discly (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise use our Services.

By using our Services, you acknowledge the practices described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect:

  • Contact information – name, email address, phone number, billing address, and shipping address.

  • Order information – products purchased, order details, order history, returns, refunds, and exchanges.

  • Payment information – payment information necessary to complete your transaction. Payments are processed through third-party payment providers, and we do not directly store complete payment card details.

  • Device and usage information – IP address, browser type, device information, operating system, pages viewed, and interactions with our website.

  • Communication information – emails, customer support requests, return requests, reviews, and other communications you send to us.

  • Marketing information – your marketing preferences and interactions with our advertising or promotional communications.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, contact us, submit information, or interact with our Services.

  • Automatically through cookies and similar technologies.

  • From service providers that help operate our business, such as Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and advertising platforms.

4. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.

  • Process payments, returns, and refunds.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Communicate with you regarding your order.

  • Operate and improve our website and Services.

  • Detect and prevent fraud, abuse, and security threats.

  • Maintain business and transaction records.

  • Comply with legal and regulatory obligations.

  • Send marketing communications where you have consented or where otherwise permitted by applicable law.

  • Measure and improve advertising and marketing performance.

5. Marketing & Advertising

Where permitted by applicable law, we may use information about your interactions with our Services to provide or measure relevant advertising through advertising and social media platforms.

You may unsubscribe from marketing emails at any time by using the unsubscribe option contained in those communications.

Where required, we will obtain your consent before using cookies or personal information for certain advertising purposes.

6. Sharing Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

  • Shopify.

  • Payment processors.

  • Shipping carriers.

  • Suppliers and fulfillment partners.

  • Customer support providers.

  • Analytics providers.

  • Marketing and advertising platforms.

  • Fraud prevention and security providers.

  • Professional advisers or authorities where required by law.

We do not sell personal information for money.

Certain privacy laws may define some advertising-related data sharing as a “sale,” “sharing,” or “targeted advertising.” Where applicable, you may have additional rights to opt out of these activities.

7. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information in connection with operating and providing our online store and related ecommerce services.

Shopify's handling of personal information is governed by its own applicable privacy terms and policies.

8. Cookies & Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

  • Operate essential website functionality.

  • Remember preferences.

  • Maintain shopping cart functionality.

  • Understand how visitors use our website.

  • Measure website performance.

  • Prevent fraud and improve security.

  • Support marketing and advertising.

Where required by applicable law, non-essential cookies will be used based on your consent.

You may also be able to manage certain cookies through your browser or available cookie preference controls.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials, where applicable, confidential.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders and provide our Services.

  • Maintain transaction and business records.

  • Resolve disputes.

  • Prevent fraud.

  • Enforce agreements.

  • Meet tax, accounting, and other legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request restriction of certain processing.

  • Object to certain processing.

  • Withdraw consent where processing is based on consent.

  • Request portability of certain personal information.

  • Opt out of certain marketing or advertising activities.

  • Lodge a complaint with an applicable data protection authority.

These rights may be subject to limitations or exceptions under applicable law.

To submit a privacy request, contact us at support@discly.store.

We may request information reasonably necessary to verify your identity before processing certain requests.

12. International Data Transfers

Discly, Shopify, and other service providers may process personal information in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

13. Third-Party Websites & Services

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at support@discly.store.

15. Fraud Prevention & Legal Compliance

We may process and retain information where reasonably necessary to detect, investigate, or prevent:

  • Fraudulent transactions.

  • Payment disputes.

  • Chargeback abuse.

  • Security incidents.

  • Violations of our policies or Terms of Service.

We may also disclose information where required by law, legal process, or a valid request from an appropriate authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

17. Contact

For questions, privacy requests, or concerns regarding this Privacy Policy, contact:

Contact us: support@discly.store