Refund policy

Last Updated: August 10, 2026

1. Agreement to Policy

By placing an order with Discly, you acknowledge that you have read and understood this Return & Refund Policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. Return Eligibility

You may request a return within 30 days of delivery, subject to the conditions below.

To be eligible for a return:

• The item must be unused and free from signs of use.

• The item must be returned in its original condition.

• The original packaging must be included where reasonably possible.

• All components and accessories included with the product must be returned.

• Proof of purchase or a valid Discly order number must be provided.

Items that are damaged through misuse, improper handling, unauthorized modification, or normal wear and tear are not eligible for a refund as defective products.

Any statutory rights available to you under applicable law remain unaffected.

3. Used or Damaged Products

We may refuse a standard return if the product:

• Shows clear signs of use beyond what is reasonably necessary to inspect it.

• Has been intentionally damaged.

• Has been modified, disassembled, or repaired without authorization.

• Is missing components or accessories.

• Has been damaged because of improper use or storage.

Where required by applicable law, deductions may be made from a refund if the value of the product has been reduced due to handling beyond what is reasonably necessary to inspect the product.

4. Return Request & Evidence

Before sending any product back, please contact us at:

support@discly.store

Your request should include:

• Order number.

• Full name used for the order.

• Reason for the return.

• Clear photographs of the product.

• Photographs of the packaging where relevant.

• Clear photographs or video showing the reported defect or damage, where applicable.

We may request additional photographs, videos, or information when reasonably necessary to evaluate a claim.

Providing evidence helps us determine the appropriate resolution and does not automatically guarantee a refund or replacement.

5. Return Authorization

Please do not send a product back before receiving return instructions from Discly.

Once we review your request, we will provide instructions if a physical return is required.

Products returned without following the provided return instructions may experience processing delays.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, contact us as soon as reasonably possible at support@discly.store.

Please include clear photo or video evidence showing the issue and, where relevant, the original shipping packaging.

Depending on the circumstances and applicable law, we may offer an appropriate resolution, including:

• Replacement of the affected product or component.

• Refund.

• Partial refund where appropriate.

• Another reasonable solution agreed with the customer.

We may require the affected product to be returned before issuing a replacement or refund.

Damage caused after delivery through misuse, accidents, improper handling, modification, or unauthorized repair is not considered a manufacturing or shipping defect.

7. Minor Product Variations

Minor differences in appearance may occur between products due to manufacturing, materials, lighting, photography, screen settings, or production batches.

Reasonable variations that do not materially affect the normal functionality of the product are not automatically considered defects.

This provision does not affect your rights where a product is materially damaged, defective, misdescribed, or otherwise does not conform to applicable consumer law.

8. Return Shipping

For standard returns where the product is not defective or incorrect, the customer is responsible for return shipping costs unless applicable law requires otherwise.

If a product is confirmed to be defective, damaged on arrival, or incorrect, we will handle reasonable return shipping costs where required by applicable law or our provided return instructions.

Please use a tracked shipping method when returning an item.

Discly cannot be responsible for a return package that is lost because the customer used an untracked shipping method or failed to follow the provided return instructions, except where responsibility cannot legally be excluded.

9. Inspection of Returns

Returned products may be inspected after arrival.

We will verify:

• The condition of the product.

• Whether all components are present.

• Whether the reported issue is present.

• Whether the product has signs of misuse, modification, or damage occurring after delivery.

If a returned product does not satisfy the applicable return conditions, we may reject or reduce the refund where permitted by law.

10. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for it to appear, depending on your bank or payment provider.

Discly cannot control additional processing times imposed by banks or payment providers.

11. Non-Refundable Costs

For standard voluntary returns, the following costs may be non-refundable where permitted by applicable law:

• Return shipping costs.

• Expedited or premium shipping upgrades.

• Customs duties and import taxes paid directly by the customer.

Any legally required reimbursement, including applicable standard delivery charges, will still be provided where required by consumer law.

12. Order Cancellations

If you wish to cancel an order, contact us at support@discly.store as soon as possible.

We will attempt to cancel the order before it enters fulfillment or ships, but cancellation cannot be guaranteed once processing has begun.

If an order has already shipped, the applicable return procedure may need to be followed.

Any statutory cancellation rights applicable in your jurisdiction remain unaffected.

13. Refused or Unclaimed Deliveries

Customers are responsible for providing accurate delivery information and accepting or collecting their shipment where required.

If an order is returned to us because it was refused, unclaimed, or could not be delivered due to incorrect information supplied by the customer, reasonable shipping or return costs may be deducted from any refund where permitted by law.

14. Chargebacks & Disputes

If you experience a problem with an order, we encourage you to contact us first at support@discly.store so that we have an opportunity to resolve the issue.

In the event of a payment dispute or chargeback, Discly may provide relevant order records, tracking information, customer communications, delivery confirmation, and other appropriate evidence to the payment provider.

Fraudulent or abusive claims may result in future orders being refused where permitted by law.

15. Fraud & Abuse

Discly reserves the right to investigate return and refund requests where there is reasonable evidence of:

• Fraud.

• Falsified or manipulated evidence.

• Intentional product damage.

• Repeated abuse of our return process.

• Attempts to obtain both a refund and retain goods improperly.

We may refuse claims that are demonstrably fraudulent or abusive, subject to applicable law.

16. Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts, or overrides rights that cannot legally be excluded under applicable consumer protection laws.

Customers in certain jurisdictions, including the European Union and United Kingdom, may have statutory cancellation, return, refund, repair, or replacement rights in addition to this policy.

Where this policy conflicts with mandatory consumer protection law, the applicable law will prevail.

17. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Changes will be published on this page with an updated revision date. Changes will not remove rights that already apply to orders where doing so would be prohibited by law.

18. Contact

For return, refund, damaged product, or order-related inquiries, contact:

Contact us: support@discly.store