Shipping policy

Last Updated: August 10, 2026

1. Order Processing

Orders are typically processed within 1–3 business days after successful payment.

Business days generally exclude weekends and public holidays.

During periods of high demand, product launches, holidays, or other exceptional circumstances, processing may take longer.

Processing time is separate from shipping and delivery time.

2. Estimated Shipping Times

Estimated delivery times may vary depending on the destination, shipping carrier, fulfillment location, customs processing, and other factors.

Estimated shipping times displayed at checkout or elsewhere on our website are provided for informational purposes and are estimates, not guaranteed delivery dates, unless expressly stated otherwise.

Delivery times begin after an order has been processed and shipped.

3. International Shipping

Discly may ship orders internationally to supported destinations.

International delivery times can vary depending on:

  • Destination country.

  • Local shipping carrier.

  • Customs processing.

  • Local postal services.

  • Public holidays.

  • Other circumstances outside our reasonable control.

Customers are responsible for ensuring that products ordered from Discly can legally be imported into their destination country.

4. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before the order is completed.

Where Discly offers Free Shipping, no standard shipping charge will be collected from the customer at checkout for the eligible order.

Premium or expedited shipping options, where available, may incur additional charges.

Any reimbursement of shipping costs will be handled in accordance with our Return & Refund Policy and applicable consumer law.

5. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been shipped.

Tracking information may take approximately 1–3 business days after shipment to begin displaying updates.

Temporary gaps or delays in tracking updates do not necessarily mean that a package has been lost or stopped moving.

6. Shipping & Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

  • Carrier delays.

  • Customs inspections or clearance.

  • Weather conditions.

  • Transportation disruptions.

  • Public holidays.

  • High shipping volumes.

  • Local postal delays.

  • Incorrect or incomplete shipping information.

  • Events beyond our reasonable control.

We will provide reasonable assistance where appropriate.

A carrier delay does not automatically qualify an order for an immediate refund. However, nothing in this policy limits any rights you may have regarding delayed or failed delivery under applicable consumer law.

7. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price and are the customer's responsibility.

Discly does not control charges imposed by customs authorities and cannot guarantee whether additional charges will apply.

Customers are responsible for complying with applicable import requirements in their destination country.

8. Correct Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify:

  • Full name.

  • Street address.

  • Apartment or unit number, where applicable.

  • City.

  • Postal or ZIP code.

  • Country.

  • Contact information.

If you notice an error after ordering, contact support@discly.store as soon as possible.

We will attempt to update the address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

9. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, Discly is not responsible for the resulting delivery failure to the extent permitted by applicable law.

If the package is returned to the sender, we may offer reshipment where possible.

Additional shipping charges may apply before the order is shipped again.

If a refund is requested instead, reasonable shipping or return costs may be deducted where permitted by applicable law.

10. Refused & Unclaimed Packages

Customers are responsible for accepting or collecting their shipments where reasonably required.

If a package is:

  • Refused by the recipient.

  • Not collected from a pickup location.

  • Returned because delivery attempts were unsuccessful.

  • Returned due to circumstances attributable to the customer.

we may require additional shipping charges before reshipping the order.

If the order is refunded instead, reasonable costs associated with the failed delivery or return may be deducted where permitted by applicable law.

11. Lost Packages

If tracking has not updated for an unusually long period or you believe your package has been lost in transit, contact us at support@discly.store.

Please provide:

  • Your order number.

  • Full name.

  • Shipping address.

  • Tracking number, if available.

We may investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.

A package will not automatically be considered lost solely because tracking has temporarily stopped updating.

If the shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.

12. Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

  • Check the delivery location carefully.

  • Check with other members of your household.

  • Check with neighbors where appropriate.

  • Check reception, concierge, mailroom, or other designated delivery areas.

  • Contact the shipping carrier for additional delivery information.

You should then contact us at support@discly.store if the package still cannot be located.

We may request additional information and investigate the delivery before determining whether a replacement, refund, or other resolution is appropriate.

A tracking status showing “Delivered” may be considered evidence of delivery, but it does not override any rights or remedies available under applicable law.

13. Damaged Packages

If your order arrives damaged, please retain:

  • The product.

  • Original shipping packaging.

  • Shipping label.

  • Any protective packaging included inside the parcel.

Contact support@discly.store as soon as reasonably possible and provide:

  • Order number.

  • Description of the issue.

  • Clear photographs of the package.

  • Clear photographs of the product.

  • Video evidence where useful to demonstrate the issue.

Please do not intentionally discard the product or packaging before your claim has been reviewed if they may reasonably be required as evidence.

Claims will be handled according to our Return & Refund Policy and applicable consumer law.

14. Multiple Packages

In some cases, products or components from the same order may be shipped separately.

This means that one part of an order may arrive before another.

Where applicable, separate tracking information may be provided for each shipment.

15. Order Changes & Cancellations

If you need to change or cancel an order, contact us at support@discly.store as soon as possible.

We will attempt to accommodate your request before fulfillment begins.

However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Returns after shipment are governed by our Return & Refund Policy and applicable consumer rights.

16. Delivery Evidence & Fraud Prevention

To investigate delivery disputes, lost-package claims, or suspected fraudulent claims, we may use relevant information including:

  • Carrier tracking information.

  • Delivery confirmation.

  • Shipping records.

  • Customer-provided information.

  • Order information.

  • Communications relating to the order.

We may provide relevant evidence to payment providers or shipping carriers when reasonably necessary to investigate a dispute or chargeback.

Fraudulent claims, intentionally false information, or abuse of our policies may result in future orders being refused where permitted by law.

17. Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or overrides rights that cannot legally be excluded under applicable consumer protection laws.

Where this Shipping Policy conflicts with mandatory consumer protection law applicable to your order, the applicable law will prevail.

18. Changes to This Policy

We may update this Shipping Policy from time to time.

Changes will be published on this page with an updated “Last Updated” date.

19. Contact

For shipping, tracking, or delivery-related inquiries, contact:

Contact us: support@discly.store